Evergreen Workshop, LLC
11838 Canon Blvd, Suite 500
Newport News, VA 23606
(866) 474-2722 or (757) 707-8332
Shop Hours: Monday – Friday 9am-5pm EDT, Saturday 9am-2pm EDT
Instrument Trial Policy
The Evergreen Workshop offers a one-week trial period for instruments and bows. This allows our customers to try an instrument or bow in a variety of settings and get valuable feedback from friends, teachers, and colleagues.
Violins, violas, cellos, and bows are available to be taken out from our shop, or shipped to the customer (some exceptions apply). Instrument approval allows you to try up to 2 violins, 2 violas, or 1 cello, and 4 bows for a 7-day trial period, shipped anywhere in the continental U.S. Bows over $250, violins and violas over $1000, and cellos over $2,000 are all eligible.
Our shipments include a prepaid return label for easy returns. There is a $25 fee to select, process, and ship bow trials, $45 for violin or viola trials, and $120 for cellos. (Shipping charges may be higher to Alaska and Hawaii). Please contact us to inquire about shipping rates to destinations outside the continental U.S. Violins, violas, cellos and bows are carefully packed in a well-padded hard case, placed in a carton and suspended in packing material.
Instruments lost, damaged, stolen or destroyed during shipping or while in the customer’s possession and which were not insured by the customer are then considered to be the customer’s loss and payment in full is expected for the items affected. Please examine any goods shipped by us to be sure you have received them in good condition. Please notify us immediately if you suspect that they have suffered any damage en route to you.
Completion of a trial contract is required prior to the trial period. Permanent address, phone number(s), school address (if applicable), driver’s license and/or social security numbers, credit card number and email address are necessary. The trial shipment consists of items sent to you as a deferred-billing sale. While all items are billed on an open-account basis when they are shipped, customers will only be charged for those items which they keep and which have not been received by The Evergreen Workshop by the end of the trial period. Any merchandise on trial not returned within 14 days, in its original condition, will be charged to your credit card.
The return date is calculated to allow for the 7-day trial period plus shipping times to and from our workshop. Extensions of the return date may be possible. Please contact us by phone or e-mail to make arrangements. Invoices and all other appropriate sale documents will be sent to you after a purchase has been finalized.
Evergreen Workshop’s staff has many years of experience handling, packing, and shipping the sensitive musical products that we sell. Each order is an opportunity for us to show how much we care about your musical experience!
In-stock accessory, sheet music, and case orders placed before 1PM EST Monday-Friday (excluding Holidays) will be shipped out the same day. Those orders received after 1pm EST Monday-Friday will ship the following business day.
Instruments and bows require additional care, setup, and play testing prior to shipping. These orders typically ship within 3-5 days.
Out of stock items will be shipped as soon as they are available. Please contact us at (866) 474-2722 or email@example.com to inquire about estimated availability.
Typical delivery time for Ground Shipping is 3-7 business days.
You will receive an order confirmation email upon initial checkout and an email containing tracking information after the package ships.
Customers with orders shipping to Hawaii, Alaska, or Puerto Rico will be emailed a shipping quote within one (1) business day.
Serving Customers is our top priority. We appreciate the opportunity to earn your business and we believe in the quality and value of the products we offer.
Our Return and Exchange Policy is simple:
We want you to be happy with your purchase!
Please contact us within 30 days of purchase for a return, refund, or exchange of any product that does not meet your requirements.
Please keep in mind that used strings or media cannot be returned. Returned product(s) received in less-than-brand-new condition may not be eligible for refund or exchange.
Products can be returned to our store location or mailed to us:
Evergreen Workshop Returns
11838 Canon Blvd., Suite 500
Newport News, VA 23606
Please make sure item(s) are in their original condition, in their original packaging, and shipped via traceable and insured shipping method. Include a copy of your original invoice along with your Return Authorization number.
Please notify us immediately of any defects or shipping damage, and retain all packing material in the event of a damage claim with the shipping carrier.
Contact us via phone or email with any questions or to share more about how we can be of service.
(866) 474-2722 or firstname.lastname@example.org. M-F 9am-5pm EST.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site. This information is never shared with third parties.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
- By emailing us
- By calling us
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
email@example.com and we will promptly remove you from ALL correspondence.
11838 Canon Blvd., Suite 500
Newport News, VA 23606
Last Edited on 2017-07-25